Account Maintenance Print

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Q: Where do I log in to access my account?
A: You can access your client area here: https://www.aeserver.com/my/clientarea.php

Q: How do I change my information?
A: Log in to your client area and click on the UPDATE section, you can change all the details apart from the COMPANY NAME and for such request you must open a ticket.

Q: I ordered the wrong domain name, can I change it?
A: Domain registrations are done real time but there is a cancellation window for orders within 24 hours and you only need to pay the 50 AED fee to process the change.
For orders processed more than 24 hours, there is no other option.

Q: How do I access my control panel?
A: You can access them directly using the link domain.com/cpanel (replace the domain of your own) or from the client area, click on SERVICES then MY SERVICES then ACTIVE AND LOG IN TO CPANEL

Q: How do I access my mails?
A: You can access them directly using the link domain.com/webmail (replace the domain of your own) or from the client area, click on SERVICES then MY SERVICES then ACTIVE AND LOG IN TO WEBMAIL

Q: I no longer have the access to my registered email, how can I access my account?
A: You will need to initiate a request for email address change and you will be asked to provide documents to verify account ownership. Please open a ticket to tech for details.

Q: How do I pay my invoice?
A: Log in to your client area and click on the BILLING section, from there you view your open invoice and add the credit card details.

Q: How do I change my password?
A: Log in to your client area and click on the UPDATE section, there you will find the option to change your password.

Q: I can't remember the answer to my security question, how can I get a new password?
A: You can contact support to send a new password to your registered email.

Q: Can I transfer my domain to another account?
A: Yes, this is called internal transfer and you can check this guide.
 
Q: I have an issue related to my payment, who can I contact?
A: You can open a ticket to BILLING here; https://www.aeserver.com/my/submitticket.php
 
Q: My mails are not working, who can help me?
A: You can open a ticket to TECH SUPPORT here; https://www.aeserver.com/my/submitticket.php
 
 
 
 
 
 

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